Is This Benefit Fraud? being condoned by Hastings Council?
It is a fact proven by records kept by East Sussex County Council and Hastings Borough Council and by records that must by law be kept by Amicus Horizon Housing Corporation and the Department of Works and Pensions and by Quarterly and annual statements in my possession that between the months of November 2005 and March 2010 and continuing that our landlord Amicus Horizon has benefited from the payments of differing amounts of benefit payments paid for on behalf of the tenant of the property referred to in the allegations and that it is not plausible that Amicus Horizon did not have the expertise to automatically realise that they were overcharging the claimant for property/services for which they were charging the rent. It is a part of my allegation that Amicus Horizon must have been fully aware that they were collecting money on behalf of the claimant for property that they knew he could not inhabit or use, or use safely because of defects/health hazards and/or dangerous installations. They have been aware at all times since the tenancy began and the rent charge was applied that they were demanding money for property/services to which they were not entitled and that by their actions they were committing an act of fraud or causing the claimant to commit or abet them in committing an act of fraud or gaining a pecuniary advantage and that during the entire period they made no attempts to apply any of that income to bringing the property/services that they were charging up to a standard that would justify the charge.No attempt has been made by Amicus Horizon to refund any of the monies demanded and received for any of the above to the benefit claimant or the government agencies contributions to them on behalf of the benefit claimant and that the obvious knowledge of Amicus Horizon that they were not entitled to the amount that they were demanding over such a long period of time despite numerous enquiries to them by the benefit claimant regarding benefit fraud it is my allegation that they have committed an act of deception and/or pecuniary advantage against the benefit claimant and those agencies contributing to those payments on his behalf.It is also my allegation that Hastings Borough Council had a civic duty to set the rent of the property referred to in the allegations on behalf of the tenant and the agencies responsible for contributing to those rent charges and that Hastings council has by their actions/failures/refusals aided and abetted Amicus Horizon to benefit from public funding that they had no proper legal right to demand or keep.It is also a part of my allegation(s) against Amicus Horizon (who control over 28,000 properties) and Hastings Borough Council that it is extremely unlikely that this is an isolated or unique occurrence and that Hastings Council who vigorously investigate private individuals/tenants for benefit fraud have by their failures/assumptions allowed Amicus Horizon immunity from investigation procedures/checks, prosecutions or other penalties that Hastings Council would automatically apply to any other individual or private company who they suspected might be profiting from overpayment of benefit payments.
Hastings Council Stated very Brusquely that they did not care in our recorded conversation, pasted below is their benefit fraud policy that in reality they only apply to the tenant or private landlord. Amicus Horizon are exempt. The same rules we were told applies to council tax benefit but if it is not fraud by Amicus Horizon surely it is dereliction of duty by Hastings Council?
Council and Democracy <../council_democracy/default.aspx> >> Tackling Fraud <../tackling_fraud/default.aspx>
Anti Fraud Policy
Fraud and Corruption
Fraud is the intentional distortion of records carried out for gain.
Corruption is the offering, giving, soliciting or acceptance of an inducement or reward, which may influence the decision or action of any person(s).
For the purposes of this policy, corruption includes the use of computers and any other electronic communication equipment in breach of the Council's E-mail and Internet policy (for example, to harass, defame or defraud, or for material that is illegal, pornographic, sexist or racist).
Anti-Fraud Policy Statement
Hastings Borough Council is committed to the proper accountability of public funds and condemns fraud and corruption in public life. Any fraudulent or corrupt act may inflict great damage on the Council in terms of both finance and reputation. All such irregularities will be treated with the utmost seriousness.
Any employee, Councillor, contractor, partnership organisation or member of the public who suspects that an irregularity is being committed has a duty to report their concerns to one of the people set out in the Council's Confidential Reporting Policy <confidential_reporting_policy.aspx>.
Every employee and every Councillor is responsible for operating these antifraud measures, which are designed to prevent and detect fraud, and the Confidential Reporting Policy <confidential_reporting_policy.aspx>.
Anti-Fraud Measures
The measures being taken by the Council to minimise the risk of fraud and corruption include:
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08th/03/2010Still sleeping in chairs because we do not have a bedroom. Hastings council... What are you doing allowing this modern day rogue landlord to behave like this? by allowing Amicus Horizon to break the law you are breaking the law and so is every other public body in this area who`s public function is to protect social tenants from this sort of treatment and I believe that includes the Hastings Police who are so dragging their feet it is beginning to look odd!
09th/03/2010
Hastings police took my complaint against Amicus Horizon today. Sooner or later someone at Amicus Horizon is going to realise that they are breaking the law on a daily basis and advise them to change the way they do things, or don`t do things.
10th/03/2010.1066haBooker and Best came out this morning as arranged and fixed our electric sockets, not earth shattering news I know but by doing this it goes a little way to proving our point about Amicus Horizon because I deliberately did not report this fault to them I reported it directly to Booker and Best. If I had reported it to Amicus Horizon then if you have been following any of these postings you`ll know that the repair would not be done for months. It makes no difference what I want or don`t want the importance of this site is it`s complete accuracy and detail because that is what will get them in the end. I have great faith in the law and it`s fairness but nothing is perfect and where I think it can sometimes be a bit unjust is in cases like this because when I finally get Amicus Horizon into court for these things they will probably automatically make Booker and Best a third party because they are the contractors but in all fairness to Booker and Best 90% of our problems have been caused by Amicus Horizons mismanagement and their policies and belief that their power allows them some kind of immunity, it does`nt it just allows them to delay. The fact is that Amicus Horizon did a lot of harm when they moved their fault repair line from Booker and Best to what sounds like someones kitchen in Sittingbourne and if these repair problems had been left with Booker and Best then they would have probably been sorted out without most of this painful process.
10th,March,2010 1066ha.I received a letter today from John Head, the same adaptation expert who states very clearly on a recorded meeting that disabled tenants have no rights to adaptations if they are registered on a home exchange site. His exact words were "Make up your mind do you want to move or have adaptations" I asked Hastings council about this remark and they said it was complete nonsense if you have a disability and need an adaptation then you should get it.John Head says that he has now at my request???... put the planned redecoration/ceiling repairs on hold. So once again the bedrooms are uninhabitable for another unspecified period of time. My comments to Mr Head were what is the point in painting walls/ceilings a few days before you come in and take the plaster off, it will all just need repainting to which he replied "I don`t care" What is needed is for the repairs to be done to the walls that were first promised in November 2005. The repairs to the ceilings which were first booked in May 2009 and then the redecoration, bear in mind that all of this is redecoration needed because of damage caused by Amicus Horizon not me. I think it is so sad that so many keen and intelligent young people cannot get a job while so many "smart" people with obsolete attitudes are entrusted with responsibilities that they think are weapons for their personal use against the most vulnerable of the tenants they are paid and trained? to support, it`s a bit like going to the doctor and pleading help me, help me, I`ve only got 58 seconds to live and have the doctor say take a seat I`ll be with you in a minute. I`ll pass the letter on to the solicitors etc and wait for my day in court which I will get and hopefully it will become obvious when presented with all of the other evidence that as he has copied his letter to Darren Goodsell, Ron Grimmer, Steve Madell they are all consulting on these matters and are aware that I am the only person who is not aware of when/if they intend to do any of the repairs that need to be completed before redecoration can commence so if there is a "conspiracy to commit discrimination to a disabled person or harress or psychologically assault/abuse" covered by any criminal act I trust the CPS will recognise the offence and prosecute.
Amicus Horizons day in court arrived for Robert Poile and they agreed costs and a settlement of £41,000
Which confirms that:
Fair Housing is Not an Option it IS the Law!
Top of Form 1
From: robert poile <xxxxxxxxxx2009@hotmail.co.uk> Sent: Wed 10/03/10 7:54 PM To: <glm@1066ha.co.uk> Priority: Normal Subject: RE: helo
Bottom of Form 1
 hi graeme & lisa
we went to court on monday WE HAVE A COURT ORDER IT READS.
[1]ROBERT POILE[2] RACHEL TOLE
AND
AMICUS HORIZON LIMITED [FORMERLY ROTHER HOMES LIMITED]
--------------------ORDER--------------------
UPON hearing solicitors for the claimants and council for the defendant
UPON the parties having agreed terms as set out below
AND UPON the defendant agreeing to carry out works at 16 Hobbs close,Beckley,East Sussex TN31 6TP ("the property") in accordance with the Expert Report of Lars E Tonkin dated 31 October 2008 and 27 October 2009 ("the Works")
AND UPON the areement and understanding between the parties that the claimants willhave no rental liability or other liabilitys as to council tax in connection with theiroccupation of 10 xxxxxxxxx, Eastbourne, East Sussex BNxx xxX, untill 14 days afterthe claimants have received notice from the Defendant that the works to the propertyhave been signed off by Lars E Tonkin and that the Property is ready for occupation by the Claimants
Page 1 of 3
AND UPON the defendant applying to amend its application for commital dated 1st of march 2010( as served upon the first claimants today) in the form of the amended application notice initalledby the defendants representatives AND UPON the first claimant agreeing to enter into an undertakingin the terms set out in the General From Of Undertaking dated 8th March 2010
AND UPON the Defendant (AMICUS HORIZON LIMITED) having offered no evidence in relation to thecommittal applications made against the first Claimant (robert Poile) dated 27th august 2009 6thDecember 2009 and the 1st march2010 and the Defendant having invited the court to make no order on the committal
Under Cliam Number 6CL 09443
--------------------------------BY CONSENT IT IS ORDERED THAT:
1. All further proceedings in claim NO. 6CL09443 be stayed upon terms set outbelow save for the purpose of carrying such terms into effect and for that purposethe parties have permission to apply.
2. The Defendant shall pay the Claimants the sum of £41,000 as agreed damages on or before 22 march 2010.
3. The said sum shall be paid in full and final settlement of the Claimants' claim againstthe Defendant.
4. The Defendant shall carry out and complete the works in accordance with the direction of Mr Tonkin who shall oversee and approve the works.
5. In the event of any dispute between the Claimants and the Defendant as to the Works, Mr Tonkinshall decide the dispute acting as expert and his decision shall be final.
6. Upon Mr Tonkin approving the Works, the Claimants shall return to 16 xxxxxxxxxx, Beckley, EastSussex TNxx xxP within 14 days of being given notice by the Defendant that the Works have been signedoff.
Page 2 of 3
7. The Defendant shall pay the Claimants' reasonable costs of the proceedings, to be subject to detailed assessment if not agreed.
8. There be a detailed assessment of the Claimants' publicly funded costs.
Under Claim Number 9HS01077-----------------------------
IT IS ORDERED THAT:
9. The committal applications made by the Claimant (Amicus Horizon Limited)against the Defendant (Robert Poile) dated 27th August 2009, 6th December 2009 and 1st March 2010 are Dissmissed.
10. There be no order as to costs save that there be a detailed assessment of the Defendant's publicly funded costs.
SIGNED BY THE PARTIES
First Claimant Robert Poile, Second Claimant Rachel Tole.On behalf of the Defendant, Jane Porter.
Page 3 of 3
Please feel free to post this on any website, kind regards Rachel Tole
Congratulations Robert and Rachel from 1066ha it has been a pleasure chatting with you over the past months I hope you will keep in touch.
Best Wishes Graeme & Lisa
Robert 11/03/2010
The most important part of our court order obtained , AMICUS HORIZON HAVE TO PAY "DAMAGES",
also you will note three comittals were DISMISSED. I REST MY CASE.
dogofthehouse.11/03/2010
My god, £41,000.o in damages,I think the managers need a check up from the neck up,
£41,000.o and the rebuild cost,call the audit commis in i think they maybe interested.
sounds like hello i can't stop going on was right Amicus Horizon are treating they tenants so poorly that they have to pay out , i can't believe the sum £41,000.o. well i hope amicus horizon can learn from this. I take my hat of to you and your Mrs., five years of legal battling sounds like you need a good rest. well done you two . p.s. read post#78
From:
robert poile <2009@hotmail.co.uk> " type=hidden name=Email
Sent: Thu 11/03/10 1:19 PM
To:
@1066ha.co.uk>
RE: helo
THANKS FOR THAT,LIKE THE NEW LOOK ON THE WEB SITE. REGARDS R&R
An Amicus Horizon Housing Association Home repairs by Booker and Best Ltd
Robert Poile. 11/03/2010.
We would like to thank our solicitors'' HARPERS OF 75 GRAYS INN ROAD,HOLBORN,LONDON.WC1X 8TS.
THE "A" TEAM OF HOUSING LAW
Rob 11/03/2010
FAIR HOUSING IS NOT A OPTION ITS THE LAW. BUMPER STICKERS,T SHIRTS, MUGS,PENS,COASTERS, Think you have started somthing 1066ha.
A-buraq 11/03/2010
Quote 1066ha.you should also consider this taking a civil action does not prevent you from taking a criminal action both actions can run together or apart
Does that mean the Black Police Association can be sued, for refusing to admit a white muslim?
1066ha.11th/03/2010.
#89 No that means that if you are a U.K tenant of any race colour or any other group the law protects your right to fair housing and equality which is exactly why we have a black police assiociation and white muslims, the U.K as always leading the world in democracy, freedom of speech and fair laws

1066ha.12th/03/2010

Hi Robert & Rachel,

below is the link that you requested but you have reached a full and final settlement so only any good to you if your neighbours decide to follow your very brave example, assuming that their housing problems are the same as yours.
Take care.
http://www.liberty-human-rights.org.uk/
Robert Poile Sunny Eastbourne
11/03/10
AMICUS HORIZON & LIBERTY Tell me more 1066ha .
HICRMC. 12/03/10
Water back on in farlybank hastings ,well done Amicus Horizon,see you can do a good repair,the tenants are happy in farlybank. we will tell it how it is,good or bad.
Rob. 12/03/10
SEE NEXT WEEKS BEXHILL OBSERVER.ANDYS DOING A AMICUS HORIZON STORY. ORDER YOUR COPY NOW.
1066ha. 12th/03/2010
They should sell a few copies next week lol I will get one (so thats two they`ve sold... hang on I might just pop up the library and read it for free. Only kidding it will be good value I`ll put a link up to the web story for you as well.
Status: Message successfully sent To: cllr.matthew.lock@eastsussex.gov.ukSubject: Disability Equality Duty 2006 Graeme Morgan xx xxxxxxxxx xxxx Hastings  East Sussex TNxxxLB 01424xxxxx Reduced to living in one room only gas disconnected 30 days water disconnected 10 days has to sleep in a chair so that his children can have a bed http://1066ha.co.uk/amicushome.html He needs your help and he deserves your help if your council has any respect for disabled people come and see for yourself Graeme Morgan
16th/02/2010 1066ha.
Despite numerous requests for progress reports to Michael Foster the only reponse that we have had is that Amicus Horizon has not responded. Is this really good enough? According to the Disability Equality Duty Act 2006 Amicus Horizon-Hastings Council- Hastings Police and Adult Social Cre Services are supposed to be having regular meetings to ensure that this Act is being properly implemented by all agencies to safeguard against the possibility that one agency might assume that another is doing the duties that they ought to be doing. It is a splendid Act designed to protect the disabled and for the sake of this Act Amicus Horizon Housing Association is a Public Functioning Body. I have found no one in any of our public authorities who is even aware of the existence of this Act and there appears top be absolutely no evidence at all that there has ever been a meeting or that this Act has ever been implemented in this borough at all. I have entered my complaint to Hastings Police. The Act states that Disability Discrimination is a crime and should be prosecuted in the same way that Racial discrimination is prosecuted.
Hastings Council are not running our town. East Sussex County Council are not in control of our county.
Amicus Horizon hold the keys to much more than slum property
rubbred.16/03/2010.
I expect they will refuse to act. This is a civil matter isn't it?The CPS are unlikely to take on any prosecution
1066ha.16th/03/2010.
disability act states that police must act and that they must also participate in regular meetings with the local authorities and the housing association who for the sake of the Act is a public functioning body. They have accepted my complaint against Amicus Horizon and the CPS must agree that any prosecution must be in the public interest and there is such a mountain of evidence. If they fail to prosecute I will bring about a private prosecution. Guidelines there state that you must be legally represented when you reach the crown court stage but that is not correct I presented a private prosecution to maidstone crown court and the judge stated that there was no fixed law that it could not be done just that it had never been done before Disability discrimination is a crime Put a Stop to it Now! Disability Equality Duty Act 2006
rubbred-16/03/2010.
1066ha
Sorry if i do not agree with you on this one. I am just giving my tuppenceworth.
You use the word MUST a lot. My experience tells me that despite this and other obligations, the decision to prosecute is, in practice, a discretionary one. It is often politically motivated and the powers that be tend to get a little miffed with members of the public telling them the law and how to interperate it. Just imagine how your case would progress if someone in authority took umbrage with you on these grounds???
My suggestion would be to bypass the system completely and take out a private prosecution.
The decision to prosecute AH could be on some prosecutors desk for months whilst they decide the issue of public interest and costs of prosecution.
Personally, If I were defending in a any action AH ( which I am not) I would use any decision not to prosecute against you. It is an easy was of showing that there is no basis or merits in any case. If they refuse to prosecute and you go around telling everyone who cares to listen that those in authority have made a mistake- you are just going to end up bitter and frustrated I feel.
Good luck..
PS. I don't understand how this dragged on for so long. Surely you could have left the property, saved rent and aggravation and sued for damages and costs? Why stay in a property for 5 years that was unfit???
1066ha.16th/03/2010
I use "must" because that is the word used within the Act but actually I agree with you completely. I do not really expect any local authority to back any prosecution against Amicus Horizon because they would need to plead guilty to breaking the Act themselves but sooner or later it is possible to get beyond the local authorities and if you can get in front of the right judge the CPS can be asked to take over the prosecution but good still comes from it because from this date the local authorities cannot deny knowledge or their obligations under the Act so from the time the Act came into force they were all breaking the law but from this date they cannot plead ignorance which would not be a defence in any case but from today they are knowingly breaking the law in favour of a housing association with an appalling record. Why am I still here moving is harder than it looks anyway when someone hits me its not my nature to move away the local authorities and the police exist to stop that sort of behaviour.
Thanks for commenting.
I should also make clear though that I am not attempting to prosecute the company just some of the individuals working within it because it is conceivable that the company is unaware of their actions not that that allows them any immunity.
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Latest Comments
rubbred. 16/03/2010
I seriously believe that you might well over-face any officer with that amount of information. You also run the risk of talking yourself out of assistance as the officer passes information up the chain of command.My tip...if you want it....give them a file to read in their own time and don't waste hours on Thursday. You have a foot in the door and you don't want it pushed out because the person charged with the task of investigating your complaint is bogged down with things that might not be appropriate.Any case will rely on expert evidence--- an expert opinion of the situation, not the victims interpretation- although time will tell whether there is a meeting of minds.good luck
1066ha. 16th/03/2010
Once again I can only completely agree with you (pleasure talking to you) but the situation demands action because I currently live in one room and sleep in a chair Also I doubt very much if I will ever achieve any willingv support as all local authorities are equally responsible to protect me from this very type of situation so I am always in a position where the person I ask for help is probably guilty of committing the same offence so it is a very difficult situation so I will plod on because every now and then another tenant contacts me and their problems strengthen our case and sooner or later Amicus will end up in criminal court. Civil courts can only do so much and although I am taking that action cash is not my prime motivation.
Thank you for commenting
jesterminute. 16/03/2010.
I have got over 100 photo's of the repairs needed to our beckleyhome.
1066ha.16th/03/2010.
I received a reply from the CPS today and they advise against prosecution under the Disabled Equality legislation and they have pointed me in the right direction so that I can better assist the police. I will email details to you jester
rubbred. 16/03/2010
That doesn't surprise me 1066ha.... But at least you have a response and some guidance.I fear the police will do little and tell you to either privately prosecute or sue in the civil courts.If they advise against a prosecution under the Disability Equality Legislation, can I ask why you believe that a private prosecution under the same law would succeed? I again repeat that if they have declined to take action this is something that you should be wary of.I still think the best option is to sue them, take your money and walk away
1066ha. 16th/03/2010
Hi,
I will not proceed under that Act because the CPS said they would be very reluctant to take over the prosecution if I did so they have given me some advice (lot of reading) and I will issue my private prosecution under another Act that they are more in favour of but I am beginning to wonder why I bothered asking them... Should I have asked you! because you seem very knowledgeable and able to identify paths etc. My civil action gets started on the 26th (at last) and money is nice I know that I will be glad of it when I win but somethings are genuinely more important and health is definitely at the top of that list. I was pleasantly surprised that the CPS were willing to help at all. I hope that you will continue to contribute frequently to this board because speaking honestly I find your comments extremely helpful. Thank you again
rubbred.16/03/2010
Thank you 1066ha.Im glad that my comments are well received. I have experience of the Criminal Justice System and I will always gladly give my two'penneth, particularly to those who are in a position where they have issue with a foe much larger and more powerful than them.The CPS and police concentrate on those cases that they are likely to win and perhaps this should be a guide to yourself in respect to this "case". It is easier to prove that a civil wrong was suffered by you than stretching things to prove that a company and its operatives committed criminal acts against you.I cannot add anything further.Good luck
chuckles58.16/03/2010
Balance of probability
Stick with it
Dear Mr Morgan
Thank you for your further Email of 16March 2010.
I am forwarding on your query to theEquality and Diversity Unit of the CPS who may be able to assist you further.
Correspondence Unit
Crown Prosecution Service
Headquarters
EC4M 7EX
17 March 2010
1066ha. 17th/03/2010
I know that I can claim compensation in the civil courts and most of the time thats what people want so thats okay by me but in this case it is very different, employees in a large company deliberately harass and mistreat someone who is disabled and often very ill, to me they are no better than muggers in the street, in fact they are worse because the only profit that they can gain from their crimes is a cruel nasty satisfaction. If I simply take civil action there is no loss or penalty to them, the company pays, nothing is deducted from their wage packets and they just carry on as before. What I need is for the perpetrators to be arrested and charged and have to stand up in court and answer for what they have done, and thatv means far more to me than money.
Disability Discrimination is a serious crime, much worse than racial discrimination and often more harmful than physical assault. The CPS know it and it is time that the laws were used to protect those who are vulnerable. I think that once all of the evidence I have is properly examined and investigated Amicus Horizon will show as much loyalty to their employees as they do to their tenants and when that happens they will have some idea of what they have been doing to others.
DAN - Disabled People's Action Network
Disability Law Service
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Click the link above there are people willing to help
1066ha. 19th/03/2010
So many messages it is going to take me most of the day to thank you all. Please join the 1066ha group that we have started on Facebook and please add us to your friends list. Any advice is always welcome and we would also welcome banner exchanges with any other similar site but if you really would like to help please email the Criminal Prosecution Service and tell them that this case is in the public interest. They have not said it is`nt yet and I hope that they won`t if enough of you express an interest. Disability Discrimination is not a "Non Crime" it does not have to be dealt with in the civil courts!
Disability Discrimination is worse than assault especially when it comes from a Social Housing Landlord who should know better, who should be better!
Yesterday the County Council came around about my complaints the man had a cursory look and left, did`nt even go upstairs, he left completely confident that he could arrange to have my problems sorted out and I have faith that he has that power. BUT... Like everyone else he missed the point! I don`t need someone to make Amicus Horizon to paint a wall I have a solicitor who will eventually make them do that. I need someone in Authority to realise that Amicus Horizon have/Are committing criminal offences against us on a daily basis and probably other disabled residents as well, we all deserve these matters to be dealt with before a criminal court so that Disability Discrimination is eradicated in Social Housing
1066ha. 19th/03/2010.
We received a letter from Michael Foster MP today for which we thank him sincerely but the response he encloses from Amicus Horizon is full of lies and a couple of startling comments.
(1.) They disconnected my gas for 30 days because there was no credit on my meter when they called to service the boiler. Amicus Horizon say this is our standard practice for safety reasons. East Sussex County Council and my Gas supplier and every other gas fitter we have spoken to say: No company should cut off your gas for those reasons, they could have perfomed a cold test on the boiler without any difficulty and they must also have known that by pressing a couple of buttons on the meter they could have generated a £2.00 credit.
(2.) Amicus Horizon say: We did not turn off the Gas.
(3.) Amicus Horizon say: We also have a clear access procedure and when we cannot carry out a safety we issue standard letters saying we will take legal action to repossess the property and this is the letter Mr Morgan received. Standard Letters! to a disabled tenant who had just run out of credit on his meter! The Disability Equalities Duty Act states that they must take extra care in considering the effect of these sort of actions in particular threats of eviction and how can they claim that being out of credit is denying access to the property. Surely no MP should be happy with that reply?.
(4.) Amicus Horizon say: We inspected and replaced the faulty smoke detectors on the 10th/12/2009. That is true but what they have not said is that those smoke detectors had not been working since May 2009 and another thing they forgot to mention is that the ones they did put in had to be replaced again in March 2010 because they did not work and were not to British Safety Standard. 8 months for a repair they promise to do within 4 days!.
(5.) Amicus Horizon say: Mr Morgan is correct saying that it took us longer than 40 days to supply copies of personal information, this was caused by a lack of communication within the company. We gave Mr Morgan a firm deadline-apologised and waived the fee for copying his file. They did not waive any fee! My accounts proves I paid them.
(6.) We suspended Mr Morgans complaints in July because Mr Morgan had contacted a solicitor. We heard from a solicitor in November.They also suspended all repairs/adaptations. All my rights under the tenancy agreement. My rights under the Disability Discrimination Act and the Human Rights Act and they turned our home into a SLUM!.
(7.) Amicus Horizon say: In summary we have met with Mr & Mrs Morgan and have agreed  what repairs need to be carried out. We have no idea what repairs they intend to do, or when, or if. We do know that we have been waiting for 5 years for some of them and that we have been living in one room since May 2009.
This letter was sent to Michael Foster by Steve Madell Housing Manager for Amicus Horizon. He has never spoken to us once. Never answered any emails. We have Never met.