bookerbestcomment

Your Youtube and Web Comments
Booker and Bests bodgit and scarper attitude cost me and my husband a small fortune and complaining got me nowhere. Its about time they were scrutinized by someone Good Luck!
Booker and Best and Amicus Horizon caused over five thousand pounds worth of damage to my property and all I got was a cheque for forty pounds and an explanation that it is not policy to pay for damage that they cause. Our housing manager has refused to answer our correspondence or keep any appointments but he was the one who barred the children from the leisure centre so that just about says it all.
amicus horizon scamed all the kids out of a football kit, and now there doing it on fixing peoples properties, and if they was to do that door for me i wouldn't except it, its really dangerous, poor job!!
Director of ServicesRisk Assessment Statement It is likely that the performance of Booker and Best will continue to give concernDespite client efforts to effectively manage the contract and ensure an efficient responsive repairs service Booker and Best regularly fail to achieve good performance standards. Non-urgent minor repairs remain outstanding for excessive periods of time and the cost to the Council in terms of management effort and one-off alternative contractors...
I am a door and window fitter and I have seen some bad installations in my time but this is one of the worst good luck with it all. Dave.
ROTHER COUNCIL SAYIt was envisaged that Booker and Best would offer Rother District Council access to a wide range of trades including carpentry, painting/decorating, brick laying, plumbing and electrical.In reality there have been some concerns about the ability of the contractor to provide this range of trades to an acceptable quality, response time or at a competitive rate. Booker and Best regularly fail to achieve good performance standards.
Booker and Best did my roof 3 times and it got worse with each repair
This is your comments page. You are responsible for the content of your comments so please be sure that all comments are accurate-true and not offensive.We will not edit any comments and we will only refuse to post comments that contain offensive language.You may post pictures on this page or embed video and/or sound files on the strict condition that the content is suitable for all age groups and does not contain any racist or discriminating remarks.We are not against Amicus Horizon. We are against a badly run Amicus Horizon that discriminates against disabled or vulnerable tenants.You are responsible for the contents of your comments

Booker and Bests bodgit and scarper attitude cost me and my husband a small fortune and complaining got me nowhere. Its about time they were scrutinized by someone Good Luck!

Booker and Best and Amicus Horizon caused over five thousand pounds worth of damage to my property and all I got was a cheque for forty pounds and an explanation that it is not policy to pay for damage that they cause. Our housing manager has refused to answer our correspondence or keep any appointments but he was the one who barred the children from the leisure centre so that just about says it all.

Director of ServicesRisk Assessment Statement It is likely that the performance of Booker and Best will continue to give concernDespite client efforts to effectively manage the contract and ensure an efficient responsive repairs service Booker and Best regularly fail to achieve good performance standards. Non-urgent minor repairs remain outstanding for excessive periods of time and the cost to the Council in terms of management effort and one-off al

I am a door and window fitter and I have seen some bad installations in my time but this is one of the worst good luck with it all. Dave.

ROTHER COUNCIL SAY
It was envisaged that Booker and Best would offer Rother District Council access to a wide range of trades including carpentry, painting/decorating, brick laying, plumbing and electrical.In reality there have been some concerns about the ability of the contractor to provide this range of trades to an acceptable quality, response time or at a competitive rate. Booker and Best regularly fail to achieve good performance standards.

Booker and Best did my roof 3 times and it got worse with each repair

09th Sept 2009. Amicus Horizon finally phoned up this morning with a date to repair our toilet cistern they say they will be out to repair on monday the 21st September so thats only about a 19 day wait. Surely it is about time that they realised that Booker and Best are not coping and cannot keep up with the promises that Amicus Horizon make regarding waiting periods why promise repair times if you know that you are not going to even get near to keeping to them. They say a toilet cistern is not classed as urgent (that means they repair it within 10 days) but I think when you are dealing with toilets the urgency might depend on when you last ate. I think I`ll give up and get someone else to fix it this time.

On monday the 07th December Booker and Best are coming out to replace the smoke alarms that were reported as faulty in May. They are also coming out to replace the faulty electrical controls on our central heating we pray that they send an electrician and not another of their "Qualified carpenters"Booker and Best have now at last! agreed to come out and remove their existing dangerous installations (Door. Please see our youtube video) and replace them properly and they also accept that they are responsible for any redecoration needed to the walls etc by the replacement of door frames. Does that mean that Amicus Horizon are also responsible for the damage they cause? I hope they send a "Qualified carpenter" and not an electrician.

Booker and Best did come out as arranged and they did replace the smoke alarms but they had to be replaced again on the 02nd March 2010 because they were faulty and Judged by Hastings Council statutory inspection to be below standard.

Booker and Best did eventually come out and replace the door shown in the video above and the quality of the work was/is superb and in fairness to Booker and Best they would have done it a lot sooner if Amicus Horizon had not denied all attempts/requests for the replacement to take place. The above door video was judged as acceptable by Amicus Horizon.

From: Bxxxxxxxxxxxx@aol.com

Sent: Tue 15/12/09 9:10 PM

To: gm@1066ha.co.uk
Priority: Normal
Subject: Something good to say
Type: Embeded HTML/Text
Alert: The users email-address has been added to the addressbookDear GM I came across your very negative site towards Booker & Best Limited and felt i have to ask : "How about putting a positive comment on your page". I am a private Landlord and use Booker & Best Limited on a regular basis for Maintenance, Boiler Service & Electrical works to my rented & residential properties.They have also built a large two story extension to my house. I have no complaints with any of the Managers, Supervisors, Tradesmen & Engineers & have recommended them to numerous friends & family. These friends & family have had repairs & conversions done by Booker & Best Ltd and they have also recommended them to others ( the chain continues ). The appointments are kept, the work is outstanding quality & the costs are relative to any other Main Contractor in East Sussex & Kent. I do hope to see this comment on your website. Keep up the outstanding work Booker & Best Ltd. Kind Regards DB

I have no problem with putting up your comment because:A:) I suspect that any customer who has the kind of work done that you have described probably deserves and gets a far higher standard of service than a social landlords tenant whose repair prices are set as low as they can be forced.B.) From the work you have described you sound like a very good customer so it would be in any companys interest to look after you and treat you well.C.) If our problems had been left with Booker and Best I doubt that they would have remained problems for very long. I have maintained from the start that most of the time I have found Booker and Best pretty reasonable I`m afraid that what you have missed in your visit to our site is the fact that Booker and Best can only carry out work ordered and specified by our landlord Amicus Horizon and neither I or Booker and Best can get around that.D.) When Booker and Best install a door for you or one of your tenants similar to the one they installed for us you might not be so content. When Booker and Best cut off your gas for thirty days you might start looking elsewhere and when Booker and Best decide to fake the dates on worksheets the comments you submit might change until you fall victim to any of that I am happy that you are happy it sounds like your tenants are well looked after Good for you allow me to end this reply by offering you an invitation to my house where I will show you an alternative Booker and Best of dangerous doors, falling ceilings, soaked walls and electric fittings dripping with rain water. If you accept my invitation I think you just might agree with us. Our problem is not Booker and Best our problem is our landlord Amicus Horizon.

Booker and Best recently installed a door at our home on behalf of Amicus Horizon housing association you can click on the video on the right to see what a shabby disastrous job it was. It is scruffy, dangerous and useless and I am very unhappy with Booker and Best because it is such a bodged up cowboy piece of work but having said that Booker and Best were acting on the instructions of Amicus Horizon and this was not the first time that Booker and Best have done work in our home. On at least three previous occasions Booker and Best have done repairs and there has been no problem they did their work quickly and to a good standard but those were all heating jobs. The recent disaster was a carpentry job.If I was a private customer I might still use Booker and Best but I can`t help having the opinion that because their prices are fixed for each job by Amicus Horizon this might have an effect on quality. Can Booker and Best afford to employ carpenters at the rates that are paid? I doubt it but Booker and Best are still badly at fault because they made my home unsafe and they still describe their workmen as "Qualified Carpenters" even though as you can clearly see they are not.
Out of Five I would give Booker and Best a 2 for this job
See video above

Booker and Best HastingsBooker and Best came out to fix a perforated pipe at our house on the 24th May 2009 because it was a bank holiday they said that they could not do any repairs they could only make it safe. They did not return to fix that pipe until the 05th June 2009 so the water that had gathered continued to do damage which totalled more than £5,000 by the time the pipe was actually repaired plus we are left with a lot of redecorating on our hands. For the period between the 24th may and the 05th June we had no water no toilets. Booker and Best accuses Amicus horizon of cancelling the job but Amicus Horizon accuse Booker and Best of not reporting it but as I reported it myself to Amicus Horizon three times a day throughout that period I know that Amicus Horizon were aware. I`m not very satisfied with any of this but it is now the 05th March 2010 so when/if they ever finish these repairs I`ll be a bit happier.

Out of Five 0

D.AndrewsI have had a lot of work done on my home in filsham over the years. I have never used Booker and Best because they were to expensive but cheapest often ends up as most expensive because of the lack of quality. The best builder that we ever used was Bexhill builders after we suffered a lot of storm damage they were very quick and efficient and I still use them now.

Out of Five I would give 5

29th, January 2010Booker and Best came round today and took photographs of our new door which I have no objection to because if you are into doors it is a very fine example of good workmanship but I do think it is very rude and not very nice to come into my house without even letting me know that he was here and to start taking photographs without asking. I know that many will think that I am being too picky and maybe its true because we don`t exactly have a good relationship but the fact is I do think it is wrong.It is also a great pity that he did not take photographs of the damaged lounge ceiling-the damaged bathroom wall-the damaged bedroom ceiling- the cracked front wall-the water dripping from the light fittings-the stairs-the missing insulation from the loft-the roof spread-the damaged clothes-and so on. I am very happy that they have finally fitted my door they have done an excellent job but the facts are (as the photographs will show) that this is not a typical example of an Amicus Horizon installation and neither is it a typical example of workmanship by Booker and Best for a social housing landlord. This is one of those escape prosecution jobs that could not have been given more grudgingly.My gas is back on but they did not photograph that either.So I am genuinely and sincerely grateful that this door has now been properly installed and is now no longer a danger but it is really nothing more than a very delayed replacement to a very dangerous and faulty installation. The fact is they finally did one thing the way it was meant to be done in the first place.

08th February 2010
Organisation that is the key!I received a letter from Booker and Best today dated the 05th feb saying that they wanted to arrange to come out and repair the holes in my ceiling but they had been unable to get in touch with me. This letter is not untypical, what makes it so odd is that their manager was talking to me in my home while he carried out his inspection on the 05th feb. Amicus Horizon were also here so I have a very reliable witness, and they telephoned me twice on the 05th and both times I answered the phone and spoke with them. The reason I bother to put this up here is because the last time that Booker and Best were in my home but claimed they were not I got an eviction notice from Amicus Horizon for not letting them in.

Mr Grimmer has proven once again that his word is useless not that that comes as any surprise. Booker and Best now repeatedly simply claim that they have been unable to contact me which shows that they can lie as proficiently as their employers. So if you have learnt anything from visiting this diary of a bad landlord it should be that you should choose your building contractor very carefully indeed because some just don`t care how much damage they cause.I sent a copy of one of Mr Grimmers tapes to the BBC today following their Panorama programme last night.One glimmer of hope was the visit from the council STO who seemed genuinely confused by some of the explanations I had been given by Amicus Horizon and seemed much more interested in finding solutions.Amicus Horizons disabled adaptation officer also came out today and apart from offering me a handrail just kept repeating no comment over and over again. When I pointed out the terms of my tenancy agreement and showed him how he was in breach of it he said? No comment.I was very unwell today but half a dozen diazepam and the same amount of tramadol later (not all at once lol) and I am ready to carry on, and carry on I will until Amicus Horizon have to explain themselves to a judge. I doubt that they will laugh quite so much at him/her.

18/02/2010. daz27081985This door is dreadful, I hear so many bad comments about booker and bests crafsmanship, if the metal door lining was a problem then it should have been removed and a timber one put in, it is absolute rubbish that a handle canot be fitted, you get recessed finger handles which are slim line and enable the door to slide past the lining, the head of the door is the most important as smoke rises and there should be smoke / fire strips around the perimeter

1066ha 18/02/2010Hi daz. I think that they assume that the water dripping from the ceilings will quench any flames. The quality of their work is very poor indeed and amicus horizon (our landlords) have an even worse record for repairs. Thank you very much for taking the time to comment it is very much appreciated

18/02/2010 daztThats ok I work for a building company and have tried approaching amicus to offer services but booker and best have a contract and I never get anywhere to try and do work with them

1066ha. 18/02/2010

That is one of the big questions that Amicus Horizon refuse to answer. Why do they continue to use Booker and Best their record is dreadful and even when other authorities (Rother Council) stop using them because of a lack of quality Amicus Horizon still insist on inflicting them on their tenants it makes you wonder how they get these contracts. We all need someone with real authority to peek under the stone marked Amicus Horizon and give some of us some much needed support.

22nd/02/2010
We received the council inspection report today which basically states that under the housing health and safety act 2004 Amicus Horizon must carry out repairs to every room in our house. It also rejects Booker and Bests inspection and orders the repair of the spread roof and the leaky walls and many other repairs. Thank you Hastings council it took nearly five years to get to this but thats because Amicus Horizon are happy to break the law.
Booker and Best inspected this property less than three months ago and said that there was no sign of spread roof damage or and signs of water/damp. Amicus Horizon have been refusing to do these repairs for almost five years knowing that to do so was/is a criminal offence. I hope that a similar report is returned on our pathways and steps which should allow us access to our gardens. The above are not the only criminal offences Amicus Horizon have been happy to commit there are many more and we will pursue them all.
Amicus Horizon need to be prosecuted and placed under close supervision.

Amicus Horizon and Booker and Best
Video and picture links will be activated over the weekend please take a look and leave youtube comments please embed video`s in your friends pages
On the 24th May 2009 you reported a leak in the downstairs WC ceiling. An emergency repair was raised and Booker and Best attended same day to make safe. The operative turned off the water supply to make safe and made a couple of small holes in the WC ceiling in order to release the pressure of the water trapped above.
On the 24th May 2009 at 16.27 we called Amicus Horizon to report a leak in our upstairs bathroom. The operator said that as it was a bank holiday there was nothing that they could do and ordered us to call again on the 26th May 2009 to request repairs. She ordered us to make holes in the downstairs ceilings to release the water.
When the situation became worse we called Amicus Horizon again at 20.27 and then again at 20.37. About one hour later a plumber called from Booker and Best. The plumber advised us that he was unable to make any repairs because his role was to just make sure that everything was safe. He did not make any holes in any ceiling and he did not turn off the water these things had already been done when we followed the orders from Amicus Horizon.
Booker and Best Maintenance Manager, Andy Miller stated at a later meeting Amicus Horizon present that Booker and Best would never advise a tenant to make holes in any ceiling.
On 26th May 2009 you contacted Amicus Horizon requesting confirmation as to when Booker and Best would return to fix the leaking pipe and to advise the light fitting/ceiling was coming down. You were advised we would contact Booker and Best who would confirm when you were booked in for the repairs.
We telephoned Amicus Horizon three times on the 26th May 2009 requesting a repair unfortunately their telephone number 0800 1216060 is a toll free number which conveniently for them means that calls to this number do not appear on itemised telephone bills because there is no charge but BT advise us that there would certainly be records of our calls on Amicus Horizons account which of course tenants cannot access.
In these calls Amicus Horizon apologised for the delays and said that they would arrange for Booker and Best to call the next day.
On 29th May 2009 Booker and Best attended and replaced the defective pipe but did not fix the ceiling.
On the 05th June 2009 Booker and Best did attend and repair a section of damage pipe (Click Here for picture gallery) in the upstairs bathroom, the repair took about twenty minutes.
On the 11th June 2009 you made an official complaint relating to the leak and other issues.
On the 11th June 2009 we did make a further attempt to lodge an official complaint regarding the leak and the damage to our property and the injury caused to my wife by Amicus Horizons failures. This complaint was first lodged with Amicus Horizon on the 26th May 2009 and on several occasions between the 26th may and the 07th June 2009 unfortunately Amicus Horizon are now claiming that they have no record of those complaints being made. Fortunately we made complaints regarding the same to other agencies who do have records and who also contacted Amicus Horizon to add weight to our complaints.
Our complaints to Amicus Horizon were not restricted to the leak that occurred on the 24th may 2009. Our complaints centred on the fact that because of our involvement with Churchillunited and because we had passed on the bank details of 27,000 of Amicus Horizons tenants to the Hastings Observer after they had been sent to us twice along with many emails from Booker and Best regarding repairs to other properties that any complaint from us or any request for repairs was being deliberately ignored by Amicus Horizon during our meeting with Amicus Horizon and Booker and Best Mr Miller from Booker and Best assured us that there was no such discrimination being applied by Booker and Best and we accepted that as true because we believe it is. Mr Goodsell from Amicus Horizon at the same meeting promised that he would return to his office and talk to his colleagues to ensure that that did not happen "in the future"
Amicus Horizon were in fact almost two years late on one installation which was supported in writing by Hastings Council and other official agencies.
Amicus Horizon are approx six months late on another installation which is supported and was requested on our behalf by the disability services. This installation is still not complete.
Our complaints regarding the first issue was first lodged with 1066 housing association and then Amicus Horizon in 2007 and this installation was finally completed in June 2009.
On the 16th June 2009 following receipt of your complaint, you were visited by Andy Miller from Booker and Best who ordered work to the ceiling which was completed the following day.
Mr Miller from Booker and Best has done his best to be helpful in all of these matters. He arranged for someone to visit and repair one of the ceilings and an electrician to repair the light fitting. The ceiling was repaired the next day the light fitting was forgotten but was repaired on the day we called his office to enquire as to when we should expect an electrician.
I would like to make a very obvious point here that I think cuts through all of the bullshit and clarifies the real situation regarding these things. Booker and Best are a business a large well run business who make money from doing repairs and who would lose money by refusing to do repairs. Amicus Horizon are a badly run business/charity who save money by not doing repairs or by doing them cheaply also, as we have shown so many times before Amicus Horizons biggest failures is that they work on personalities:Likes/dislikes they are inefficient and unless things have changed dramatically since their 1066 days have little control over their staff. A complaint against any one of them is considered taboo. (Click Here for copies of emails from Amicus Horizon aka 1066 housing)
So watch out.On the 26th June 2009 you emailed me requesting that I look into your alleged uninsured losses due to the leak in question, alleged missed appointments and the inconvenience of not being able to use your toilet. Subsequent emails were exchanged about your claim and a receipt for your television was submitted and returned.
We did not at any time make any requests for Amicus Horizon to look into any losses that we had suffered due to a leak. Our request was that Amicus Horizon look into the losses we had suffered due entirely to their delay in arranging our property to be made safe which is something they certainly failed to do and also the losses that we had suffered because of the inexcusable delay in effecting a very urgent and very simple repair that Booker and Best had offered to do with no delay if we were a paying customer. The fact is that Booker and Bests stated reasons for not attending are reasonable they cannot go out and work on tenants properties without an order being raised and submitted by Amicus Horizon first and the true cause of the delays was that Amicus Horizon failed repeatedly to submit orders to Booker and Best. Also it was Amicus Horizon who ordered us to make holes in the ceilings and this has been accepted by Amicus Horizon who will no doubt now deny it. So if they are going to order tenants to do these things then they should be responsible for those repairs as we are actually acting on their instructions. We are left with two damaged ceilings we have redecorated three times in one room but the water stains still keep coming through we did not want this upheaval or these arguments or the losses we continue to suffer.
The most important thing to consider in all of this is that we never once asked for compensation from Amicus Horizon they were the ones who told us that we should apply for it. All we wanted was for them to do our long outstanding repairs.
On the 29th June 2009 you emailed me to inform me that there was a problem with the authorisation for the sliding door to be fitted.
On the 13th July 2009 a sliding door was fitted.
(Click Here for Pictures) (Click Here for Youtube Video <http://www.youtube.com/watch?v=CAp22HQ4BJs&eurl=http://>)(Click Here to follow on Twitter)
This would be funny if it was`nt so sad. The truth is that the disability service requested that Amicus Horizon install a sliding fire door between our kitchen and bedroom months ago. Amicus Horizon ignored this request then and when they finally accepted that it should be fitted there was confusion at Amicus Horizon as to whether or not they had to fit a sliding fire door. Booker and Best did attend to fit a door but they said that they could not fit a conventional door because our door frames are made of metal. At this point there was no argument about the door other than Amicus Horizons refusal/reluctance to do any work necessary or not for us. Booker and Best arranged to return a week later to fit a sliding door and the video on youtube is their own example of craftsmanship-safety-and a job well done!
Even though Booker and Best have described this installation as incomplete-inadequate-dangerous and even though Amicus Horizon have agreed with all of those descriptions it appears now that they share an opinion that it is acceptable. Please see the video and decide for yourself and leave youtube comments. Not only is the door flapping in the wind most of the time it is two inches to short and it has already been accepted by Booker and Best and by Amicus Horizon that it is a real fire hazard and is likely to be the cause of injuries in the future. This posting was actually delayed by a surprise visit from Amicus Horizon and Booker and Best who actually offered to fit a door stop lol and now they are going to write and let me know what they intend to do regarding this threat to health and safety next week. In the meantime it`s left hanging in the wind.
On 17th July 2009, I visited you with Andy Miller, to discuss your compensation claim and at the visit you asked us to inspect the fitting of the sliding door particularly concerned that it was not a fire door.
The visit referred to here by Amicus Horizon was arranged by Mr Goodsell (In his words) so that he could investigate my complaints. Mr Goodsell when he stated the need for this visit said that he needed to examine the property along with an expert engineer who I assume was Mr Miller. I agreed to this meeting because there was/is work that needs doing urgently as for my claim It was my understanding that it was Mr Goodsell who started the compensation trail but look at the emails see what you think. (Click Here True)

At this meeting Mr Goodsell seemed deliberately vague as to what he actually thought my complaint was about so I told him in the presence of Mr Miller that I was unhappy with the way that he:Amicus Horizon were deliberately discarding the main elements of my complaints and trying to focus on trivial matters. I handed Mr Goodsell a list and gave details of what was on that list so that I could be sure that there was no further misunderstandings. Mr Goodsell acknowledged the list, accepted a copy and acknowledged the contents of the list.
Mr Goodsells investigation was at best inept, I had to tell him when repairs were done, when phone calls were made etc he blamed his lack of knowledge on confusion but it is much more likely that the conclusion was decided long before the investigation began.
So far during his investigation Mr Goodsell has claimed that I confirmed that I was happy with the way that Booker and Best repaired my pipe on the 24th may-26th may- 29th may but none of those dates were correct and when Mr Goodsell says things like you could not use your toilet for a few days he actually means that we had no toilet facilities or water for almost two weeks! I find it particularly unpleasant that Booker and Best could not supply them with accurate information regarding dates they called that is of course assuming that they were asked.
Findings and Decision.
The repair to fix the pipe was booked in for 29th May 2009, three working days following the emergency order on the 24th May 2009. The repair was booked in as soon as practically possible by Booker and Best to limit the time without use of your toilet.Booker and Best attended on the 29th May 2009 as verified via visual inspection of the job ticket completed by the plumber who attended.
The repair to fix the pipe actually took place on the 05th June 2009 and there are many witnesses who were present when Booker and Best called to carry out this repair. Booker and Best had arranged to do the repair on the 29th May but they cancelled by phone saying that their engineer had suffered a serious car accident. We contacted Amicus Horizon on the 29th May to request that they get a different company to carry out the repair because Booker and Best had cancelled. Amicus Horizon telephoned us back later that morning to say that Booker and Best had told them that their manager was off sick with flu and they had no one to do the repair. So if they have a job ticket it is fake like their investigation and complaints procedure.
I can find no evidence the appointment to repair the pipe was booked in for any other date than the 29th May 2009 nor any evidence that any appointments were cancelled by Amicus Horizon.
If the ticket allegedly supplied to Amicus Horizon by Booker and Best is dated the 29th May then it must be because Booker and Best have supplied a ticket that had been written for the cancelled appointment either that or it is a fake. As for the appointments that were cancelled by Amicus Horizon Booker and Best have said they did cancel Amicus Horizon have said Booker and Best cancelled that is something they must sort out between themselves as soon as possible would be nice.
The plumber who attended on the 29th May 2009 reported the leak was caused by a hole the size of a pinhole and is not of the opinion could have caused a leak significant enough leak into the living room ceiling.
The plumber who attended on the 05th June 2009 reported that the leak was caused by a perforated pipe and that it had probably been leaking unnoticed for a considerable time causing a large amount of water to collect in the ceiling space above the bedroom. This report was repeated on tape in the presence of Mr Goodsell by Mr Andy Miller of Booker and Best and at that meeting Mr Goodsell agreed with that report. (Click Her for youtube video <http://www.youtube.com/watch?
v=CAp22HQ4BJs&eurl=http://>)Following the visit on the 17th July 2009 with Andy Miller, based upon information collated and statements taken by Booker and Best. It is my opinion no clear evidence exists to verify damage occurred to your plasma television or dvd player. From the same visit, I agreed the sliding door was not fitted to the standard expected and would be replaced. Please accept my apologies for this.
If booker and Best have supplied statements confirming the dates that haver been offered by Amicus Horizon then we will gladly dispute the authenticity and the truth of those unseen statements and without doubt discredit them as for evidence of damage we have requested reports from an engineer who will confirm obvious damage.
I accept that there has been a service failure where the repair to your WC ceiling should have been ordered when you reported it on the 26th May 2009 instead of on the 16th June 2009 following your complaint. Please accept my apologies that this was not ordered at the time.
Actually it was the pipe! both WC`s the ceilings.
In accordance with the current Amicus Horizon Compensation Policy an award of £40 goodwill payment is offered which is for the failure to order the ceiling repair and for the failure to fit an adequate sliding door. No award is made for compensation claimed for alleged damage to personal items as a result of the leak. I will now arrange for a cheque to be paid to you which may take up to two weeks to process.
How can it be possible for an investigation to be completed and an award given for failing to carry out repairs that have still not been completed. Now instead of having no door we have a very dangerous door the ceilings are still in need of repair and Mr Goodsells own words during the meeting dispute his own findings in this letter. Booker and Best do not seem to be fairing any better in their attempts to prop up a pathetically fake investigation they are creating complaints against themselves. We do of course reject the award and we will continue with our fight and once again urge those of you with complaints against Amicus Horizon and/or Booker and Best to use your camcorders and computers to record meetings and visits because the real purpose of their investigations is to see how much evidence there is against them so that they can judge whether or not they can win any possible court actions. I believe that they have misjudged in this case and we will when we get our turn prove them to be liars.

Read Rother District Council-Booker and BestClick Here